Legal
This pages gives you information about our policies and Terms of Service (ToS, Privacy Policy, Refund Policy, Cookie Policy, Source Code Policy). You can ask questions about our legal terms by joining our community or by sending an e-mail to [email protected].
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Terms & Conditions
Last updated: June 30, 2023
- Introduction and accepting the terms
Welcome to Dango Web Solutions. You must be 13 or older to use any and all Dango Web Solutions services. Pronouns in this Agreement (Us, We, Our, Ours, etc.) refer to Dango Web Solutions. This name is updated and is the most recent version. Any previous versions of our name may not be covered by this Agreement. If you do not follow this Agreement we have full right to terminate your account, services, or ban you from using them. If you choose not to agree with any policy in this Agreement, please do not use our services and contact us to delete your data from our database, dashboard and panel. Some images and icons used on all DWS websites and services are owned by Icons8, all rights to those images and icons belong to them. See their license at https://icons8.com/license. This page is required to be linked in the footer of all websites made by Dango Web Solutions, whether for ourself or our clients, except if they keep a version of the unaltered Agreement on their website and link to it. By viewing a website with this Agreement linked in the footer, you agree and acknowledge these terms from Icons8 and icon authors.
- Agreement change
If the Agreement changes you must follow the new Agreement immediately after view.
- Forbidden actions
Being underage, hacking, crypto mining, overloading our servers, doing illegal actions (like child porn), rate limiting our servers, or any kind of action that can harm our customers or us are strictly forbidden. Starting or helping in these actions result in the same consequence. Contact us for a full list.
- Payment gateways
You cannot charge back payments without Dango Web Solutions's notice. If you do, we have the right to terminate your server(s) or delete your account. We are happy to refund any payment according to our Refund Policy below.
- Downtime
We will only give refunds for downtime if we have a 7 day downtime or more. We will refund 100% of the time lost, according to your last payment. This only applies to paid customers. We will only refund the time lost, and we assume you are using your services the rest of the time in your payment period.
- Liability
We do not provide liability for any loses.
- Lost data
It's not our fault, always make a backup. Remember to check your Trash Bin. We make server backups every day, overriding the previous week's to save space. If you would like to request a backup, please contact us. We'll be more than happy to provide if we can.
Privacy Policy
Last updated: June 30, 2023
- Data collected
We record your Discord account information, PayPal (if you made a purchase), public IP address, email, name, passwords, and all data entered through DangoID and the Dango Portal.
- Customer data
Customer data is used to create an account, and allows you to fetch account data after creation. IP address is used for rate limiting your IP address for sending too many requests. We never share your data.
- Customer data storage
Customers data is stored in USA, however this depends which site you use. DirectAdmin websites are currently being served in Salt Lake City, Utah USA.
- Customer data use
We use customer data until account termination or host shutdown.
- Privacy Policy changes
If our Privacy Policy has changed, you must agree with it within 1 day. Failure to do so may result in your account being suspended or deleted.
- Data retrieval
Make a ticket via our Discord server, or contact us via email, and we will make .zip file with all account information, including website files and DirectAdmin account configuration in case you want to move to another host.
- Data deletion
You can contact us with your username, email, and password, and we will attempt to erase all traces of your account and data on our servers. Data that you deleted permanently has been deleted permanently. If you would like to know how to recover data from the Trash Bin, create a ticket.
- Environmental impact
We are environmental friendly. Under OVH SAS, our servers maintain a transparent environmental impact. Check their latest report here.
Cookie Policy
Last updated: June 30, 2023
- About cookies
Visit allaboutcookies.org for more information about what cookies are.
- Cookie use
We use cookies on all our websites. We use cookies for the dashboard/panel login systems, payment systems and logging systems. On this website you are viewing right now, we use a session tracking cookie and Google uses cookies to track the ads you see, if any.
- Customer data storage
Customers data is stored in USA, however this depends which site you use. DirectAdmin websites are currently being served in Salt Lake City, Utah USA.
- Cookie deletion
To delete cookies, follow a tutorial for your browser to delete your cookies.
Refund Policy
Last updated: June 30, 2023
- Refundable services
Web hosting and Bot hosting can be refunded on request based on the amount of space you have already used for the current billing period.
- Refund time
You will get refunded within 1 week, unless we experience technical difficulties.
- Service use
We do not refund for people that do not know how to use the service they paid for. You should learn how to use it or contact support to learn how to use your service.
Source Code Policy
Last updated: June 30, 2023
- Closed source
All code that has or is managed by Dango Web Solutions is Closed Source, unless otherwise noted in their LICENSE.md file. This means that nobody can duplicate or edit any code without direct permission from Trusted Staff on our Discord server. This policy applies to all code, including public code on GitHub. If a repository under our organization has no LICENSE.md visible in the main directory, assume it is Closed Source.
- Code holding
If you obtain a copy of our closed source code, we have the right to file a DMCA takedown claim with our code host and your provider (eg. GitHub, Vercel) or file a claim with your domain provider for legal issues.
Hosting Policy
Last updated: June 30, 2023
- General information
All services provided by Dango Web Solutions may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber/customer/user agrees to indemnify and hold harmless Dango Web Solutions from any claims resulting from the use of service which damages the subscriber or any other party. Prohibited are sites that promote any illegal activity or present content that may be damaging to Dango Web Solutions’ servers, or any other server on the Internet. Links to such materials are also prohibited.
- Website content
As long as the users content does not break any religious contents or causes harm to any specific race, creed or gender, it will be allowed to exist on the users website. The user is responsible for any and all content they place on their website, or transfer by any other means using hardware and or bandwidth belonging to Dango Web Solutions. Dango Web Solutions reserves the right to remove any page and/or content at any time without notice. The user agrees not to host any unauthorized copyrighted material such as music, movies, photographs without prior permission or which would break copyright law. Examples of unacceptable material on a users hosting account, but not limited to the following. Contact us for a full list.
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Adult Content
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Money Generating Scripts
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Made-for-AdSense sites / Advertisement pages
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Fake pages or disguised links
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Virus or illegal software
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Pirated content
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Link Spoofing
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Misleading sites
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Dangerous / abusive scripts (to cause harm to users, the server or visitors)
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IP grabbers
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Download sites that use a lot of bandwidth
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Crypto-miners / web miners
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File Hosting sites (incl. large APIs, file hosting services)
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External / Large Backups
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- Unsolicited Electronic Mail (Email Spam)
Users are expressly prohibited from sending unsolicited bulk mail messages (junk mail/spam). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through these terms of service.
- Unlimited limits
“Unlimited/Restricted/Bottomless Storage” doesn’t mean you can host large files on our servers. Web Hosting is made for hosting websites, blogs and forums - not large websites with large sizes. Whereas we are aware the service says unlimited, this doesn’t mean you can use a lot of storage for your website as hosting is shared.
- Refusal of service
Dango Web Solutions reserves the right to refuse or cancel services at its sole discretion. Failure to follow any terms or conditions established by us may result in the immediate termination and forfeiture of any refund agreements. This includes, but is not limited to abuse of our staff (foul or derogatory comments) and/or our network.
Commission Policy
Last updated: August 10, 2024
- Commissions
Website, app, bot, and similar commissions will be accepted by us only if there is at least 1 website developer on our team and the team member is active and the team member has enough experience to complete the project and the team member consents to complete the project. The type of commission must be publicly available through our website or other advertisement.
- Cancellations by developer
The developer working on a project may cancel their work and null any code sent to the customer at any time, whether the ticket is open, in progress, on hold, awaiting payment, completed, or closed. The developer is not required to establish a reason for project cancellation. Developers may, instead of canceling a project, may open the project to other developers on our team.
- Cancellations by customer
Customers have a basic right to cancel commissions from us. The project must have not been worked on for over 2 hours (if so, the necessary payment must be made to satisfy work for the amount of hours), must not be completed or awaiting payment, and must not have had any files sent to the customer before cancellation.
- Commission work split
Developers may split their work for a project between themselves, with many developers working together to complete one project faster than one developer alone. Your commission files will be shared amongst these developers. On payment received, the developers working on the project may choose to split the payment however way they want, by default by percentage worked on the project.
- Commission files
Commissions files are stored on GitHub and are not public, not Open Source, not used for AI training, or anything similar. Code may be downloaded by developers on their local machine to work on the project or to view the commission project at any time.
- Commission refunds
We offer payments after the commission is completed. If you choose to pay beforehand and chose to request a refund and have satisfied all cancellation terms noted above, the refund will be issued.